New Otani Hotel - Tokyo

4-1 Kioi-Cho, Tokyo, Japan, 102-8578  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
^

New Otani Hotel - Tokyo

Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Bar/ Lounge area

A la carte restaurant

Cafe

Coffee shop

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Seasonal outdoor pool

Indoor heated swimming pool

Editorial review:

The gardens and grounds are absolutely gorgeous at this large, yet relaxing hotel. The service can't be beat, and the rooms have nice furnishings. Some of the rooms are a bit small and some felt that the service was cold. But most people had an enjoyable experience.

Overview

New Otani Hotel is a 5-star venue positioned about 4 km from Akihabara. Renovated in 2007, the hotel features imperial architecture.

The comfortable hotel is placed in a busy area, a short walk from a museum, a temple and a theater. The center of Tokyo is 4 km away from the venue.

New Otani Hotel offers a great view to its guests.

Easily accessible from Akasaka Mitsuke subway station. There is Haneda airport at a 15 km distance.

Rooms

The rooms in New Otani Hotel come with an in-room safe, climate control, pay TV, flat-screen TV and a closet. Some of the modern rooms enjoy a view of the city. They have a traditional interior.

Eat & Drink

The restaurant serves international dishes. Refreshing drinks are offered in the café bar. The property is set in Sumida Ward district, within about 5 minutes' walk of Kyubee and Kafeandodainingu Satsuki that serve delectable meals.

A continental breakfast is served and charges are applicable.  All visitors are offered a american breakfast for a fee.  A buffet breakfast is served at affordable prices. 

Services

Aside from currency exchange, a safety deposit box and a luggage storage, guests can make use of airport transfer, 24-hour room service and porter service.

Relax

The on-site treatments feature steam baths and massage. There are a gym and a fitness center provided at New Otani Hotel.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2007.  Number of floors:   17.  Number of rooms:   1479.

This field is required.
Email not defined
 Open
WRITE A QUICK REVIEW
Very Bad Excellent
1 2 3 4 5 6 7 8 9 10
Rate this hotel
YOUR IMPRESSION OF THE HOTEL

In general

Pros

Cons

YOUR DETAILS
First Name
Email
Cancel
To get your review moderated and published, please read our Terms and Conditions.

Facilities

General

  • Non-smoking property
  • Free Wi-Fi in public areas
  • On-site parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Children are welcome
  • Luggage storage
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Vending machines
  • Executive/club floor
  • Lobby
  • Female traveler room/floor
  • Multilingual staff

Sports & Fitness

  • Fitness center
  • Outdoor tennis court

Services

  • Paid airport shuttle
  • 24-hour room service
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Cafe
  • Bar/ Lounge area
  • Catering service

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Secretarial service
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's pool

Leisure facilities

  • Indoor heated swimming pool
  • Seasonal outdoor pool
  • Beach umbrellas
  • Garden area
  • Barbeque grills
  • Spa & wellness center
  • Sauna
  • Jacuzzi
  • Reflex massage

Room view

  • Garden view

Room facilities

  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Separate sitting area
  • Wardrobe
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Bidet
  • Bathrobe
  • Slippers
  • Room toiletries
  • Bathroom telephone

Self-catering

  • Refrigerator
  • Electric kettle

Bedroom

  • Premium bedding

Media

  • Flat-screen TV
  • Internet television
  • Paid movies/Video
  • Direct dial telephone
  • CD player
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 2 pm FREE
Check-out until 12 pm FREE

Children and extra beds

One child
0 - 11 years
Existing bedding FREE
Extra bed JPY 5940
Children above
11 years or adults
Extra bed JPY 5940
Maximum capacity of cribs and extra beds depends on the room you book. Please check room details before you make a reservation.

Pets

Pets are not allowed.

How to reach hotel

hotel New Otani Hotel - Tokyo Tokyo location
Show big map »

Hotel Address:

4-1 Kioi-Cho, Tokyo, Japan, 102-8578

Get directions
City Center
  • Tokyo
    2.5 mi
Airports
Train Stations
  • Yotsuya Station
    2300 ft
  • Iidabashi Station
    1.6 mi
Underground stations
  • Akasaka Mitsuke Station
    1700 ft
  • Hanzomon Station
    3000 ft
Restaurants
  • Garden Lounge
    200 ft
  • View & Dining The Sky
    200 ft
Parks
  • New Otani Art Museum
    400 ft
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of floors:
    17
  • Number of rooms:
    1479

Hotel Awards

JapaneseHOTEL AWARDSRecommendedTokyoNew Otani

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Japan

Use Badge

Rooms and availability

New Otani photos Room
Premium Double Room
  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Wardrobe/closet
  • Carpeted floor
  • Telephone
  • Yukata
  • Upper floors accessible by lift
  • Trash cans
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Bidet
  • Toilet
  • Bedding:Non-feather pillows
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Refrigerator
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Wake up service
  • Radio
Room Description:

Deluxe|Luxury Premium Room

New Otani photos Room Hotel information
Deluxe Spacious Room
  • Room size:

    475 sq. feet

  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Private bathroom
    • Non-smoking
    • + More
New Otani photos Room Hotel information
Deluxe Spacious Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Standard Tower Twin Room
Garden view
  • Max occupancy:

    7 persons

  • Bed type:

    2 Single beds, 2 Single beds or 1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Free Wi-Fi
  • Safe deposit box
  • Slippers
  • Work desk
  • Ironing facilities
  • Connecting room
  • Voice mail
  • Fax machine
  • Telephone
  • Bathroom:Hair dryer
  • Phone in bathroom
  • Toilet
  • Dining:Mini-bar
  • Refrigerator
  • Media:Satellite TV
  • Free movies/video
  • 220 V AC
  • Wake up service
  • Computer hookup
  • CD player
  • Radio
Room Description:

Standard|Tower Twin / Double Garden Tower - Breakfast included

New Otani photos Room
Single Room
Garden view
  • Room size:

    250 sq. feet

  • Max occupancy:

    7 persons

  • Bed type:

    1 Single bed, 2 Single beds or 1 Double bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Wardrobe/closet
  • Carpeted floor
  • Telephone
  • Yukata
  • Upper floors accessible by lift
  • Trash cans
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Bidet
  • Toilet
  • Bedding:Non-feather pillows
  • Dining:Mini-bar
  • Electric kettle
  • Refrigerator
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Standard|The Main Standard Room

Standard Tower King Room
Garden view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • Shower
    • Non-smoking
    • + More
  • General:Internet access
  • Safe deposit box
  • Work desk
  • Ironing facilities
  • Connecting room
  • Voice mail
  • Fax machine
  • Telephone
  • Bathroom:Phone in bathroom
  • Dining:Mini-bar
  • Refrigerator
  • Media:Television
  • Free movies/video
  • Wake up service
  • CD player
  • Radio
New Otani photos Room
Standard King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Wardrobe/closet
  • Carpeted floor
  • Telephone
  • Yukata
  • Upper floors accessible by lift
  • Trash cans
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Bidet
  • Toilet
  • Bedding:Non-feather pillows
  • Dining:Mini-bar
  • Electric kettle
  • Refrigerator
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Wake up service
  • Radio
Room Description:

Quality King Rooms 280-sq ft. • Free Wi-Fi. • Complimentary 2 bottles of water. • Non Smoking Room basis, Smoking Room requested upon check in. • Free Car Parking. • Front Office 24/7 service.

Tower Triple Room
Garden view
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Free Wi-Fi
  • Safe deposit box
  • Slippers
  • Work desk
  • Ironing facilities
  • Connecting room
  • Voice mail
  • Fax machine
  • Telephone
  • Bathroom:Hair dryer
  • Phone in bathroom
  • Toilet
  • Dining:Mini-bar
  • Refrigerator
  • Media:Television
  • Free movies/video
  • Wake up service
  • CD player
  • Radio
Room Description:

Standard|Tower Triple Garden Tower - Breakfast included

New Otani photos Exterior Hotel information
Standard Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons, 2 Single beds

  • Check Prices
Suite
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Tower Junior Suite
Garden view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:High speed internet
  • Safe deposit box
  • Slippers
  • Work desk
  • Ironing facilities
  • Connecting room
  • Voice mail
  • Fax machine
  • Telephone
  • Bathroom:Hair dryer
  • Phone in bathroom
  • Toilet
  • Bedding:Rollaway bed
  • Dining:Mini-bar
  • Refrigerator
  • Media:Television
  • Free movies/video
  • Wake up service
  • CD player
  • Radio
Room Description:

Junior Suite|Junior Suite Garden View Tower

Junior Suite
  • Room size:

    755 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Junior King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Non-smoking
    • Air conditioning
    • + More
New Otani photos Room
Deluxe Room
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 2 Single beds or 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Wardrobe/closet
  • Carpeted floor
  • Telephone
  • Yukata
  • Upper floors accessible by lift
  • Trash cans
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Bidet
  • Toilet
  • Bedding:Non-feather pillows
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Refrigerator
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Wake up service
  • Radio
Room Description:

Deluxe|The Main Deluxe Twin Non-smoking

New Otani photos Room
Deluxe King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Wardrobe/closet
  • Carpeted floor
  • Telephone
  • Yukata
  • Upper floors accessible by lift
  • Trash cans
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Bidet
  • Toilet
  • Bedding:Non-feather pillows
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Refrigerator
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Wake up service
  • Radio
Room Description:

Deluxe|The Main Deluxe King Non-smoking

Deluxe Tower Triple Room
Garden view
  • Max occupancy:

    2 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Deluxe|Garden Tower Deluxe Triple Room

New Otani photos Exterior Hotel information
Deluxe Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Non-smoking
    • + More
Room Description:

Deluxe|Deluxe Triple Room Non Smoking

Premium Deluxe Twin Room
  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Non-smoking
    • + More
Room Description:

Deluxe|Premium Deluxe Room Non-smoking

Premium Deluxe King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Non-smoking
    • + More
  • General:Seating area
Executive Standard Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • 220 V AC
  • In-house movie
  • Computer hookup
Room Description:

Deluxe|Executive Twin / Double "ZEN" Standard - Breakfast included

New Otani photos Room
Business Double Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Wardrobe/closet
  • Carpeted floor
  • Telephone
  • Yukata
  • Upper floors accessible by lift
  • Trash cans
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Bidet
  • Toilet
  • Bedding:Non-feather pillows
  • Dining:Mini-bar
  • Electric kettle
  • Refrigerator
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Wake up service
  • Radio
Luxury Single Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Deluxe|Luxury Room

New Otani Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Tourist attractions

Places of interest

  • Ichigaya Station3700 ft
  • Tokyo Metropolitan Government Building1.0 mi

Train stations

  • Yotsuya Station2000 ft

Shopping areas

  • Tokyo Midtown1.1 mi

Monuments and Landmarks

  • Yasukuni Shrine1.0 mi

Stadiums

  • Tokyo Route 246 - Gran Turismo Track2700 ft
  • Meiji Jingu Stadium1.1 mi

Museums

  • National Art Center1.1 mi

Parks

  • Chidorigafuchi4300 ft

Theaters

  • National Theatre2300 ft
  • National Theatre of Japan2300 ft
  • Suntory Hall1.1 mi

Underground stations

  • Akasaka Mitsuke Station1700 ft
  • Hanzomon Station2700 ft
  • Akasaka Station3000 ft
  • Tameike Sanno Station3300 ft
  • Aoyama Itchome Station4000 ft
  • Yotsuya Sanchome Station4600 ft
  • Roppongi Itchome Station1.1 mi
  • Gaienmae Station1.1 mi
  • Toranomon Station1.1 mi

Public parking

  • National Diet Building3700 ft

Local attractions

  • Bicycle Culture Center5000 ft
    1-9-3 Akasaka, Minato
  • 21 21 DESIGN SIGHT5200 ft
    9-7-6 Akasaka, Minato
  • Suntory Museum of Art1.0 mi
    9-7-4 Akasaka, Minato
  • Fire Museum5100 ft
    3-10 Yotsuya, Shinjuku
  • Yasukuni Shrine1.0 mi
    3-1-1 Kudan-kita, Chiyoda

Near the hotel

  • New Otani Art Museum400 ft
    4-1 Kioi-cho, Chiyoda
  • Hie Shrine3000 ft
    2-10-5 Nagata-cho, Chiyoda
  • National Diet Building3600 ft
    1-7-1 Nagatacho, Chiyoda
  • Kensei Kinenkan3800 ft
    1-1-1 Nagatacho, Chiyoda
  • Toyokawa Inari Shrine and Temple1700 ft
    1-4-7 Moto-Azabu, Minato
  • National Diet Library3100 ft
    1-10-1, Nagatacho, Chiyoda
  • Meiji Kinenkan3800 ft
    2-2-23 Moto-Akasaka, Minato

Restaurants nearby

  • Garden Lounge200 ft

    Address: Kioicho
    Phone: +81 3-5226-0246

    66% likes this, based on 42 reviews
    Price Range: USD 30 - USD 49

  • La Tour D'Argent200 ft

    Address: 4-1 Kioicho
    Phone: +81 3-3239-3111

    61% likes this, based on 23 reviews
    Cuisine: French
    Price Range: USD 75 - USD 346

  • Kafeandodainingu Satsuki200 ft

    Address: Kioicho
    Phone: +81 3-5275-3177

    71% likes this, based on 40 reviews
    Price Range: USD 11 - USD 31

  • View & Dining The Sky200 ft

    Address: 4-1 Kioicho
    Phone: +81 3-3238-0028

    61% likes this, based on 21 reviews
    Price Range: USD 50 - USD 100

  • Aux Bacchanales Kioicho300 ft

    Address: 4-1 Kioicho
    Phone: +81 3-5276-3422

    67% likes this, based on 48 reviews
    Cuisine: French

Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of floors:
    17
  • Number of rooms:
    1479

Hotel Awards

JapaneseHOTEL AWARDSRecommendedTokyoNew Otani

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Japan

Use Badge

Cities nearby

New Otani Reviews

Guest reviews are submitted by our customers after their stay at New Otani

Average guest rating

8.2out of 10
Fabulous
Based on 212 reviews

Guest reviews

  • Group of friends
    4.2

    It was well located for the metro.

    We stayed in the Garden tower. We had a twin room with no real view to note and the hotel is a complicated maze to navigate. The beds were really uncomfortable although the room must have been upgraded, at least partially, this century. I don't think the garden is all that amazing, if you are visiting in season there are plenty of parks with better foliage. If you prefer modern western luxury/boutique hotels then the convenience of the metro lines probably isn't going to offset the very average hotel.

  • Family with children
    7.0

    Good location, near Fish market and Ginza Limousine bus service to and from Narita to hotel and pick up point for package tours. Good foods in Akasaka areas and near to Metro station. Good garden and surrounding. Late check out. Big rooms. Concierge speaks good English

    Building a little old. Key instead of card for room access. Expensive breakfast in restaurants within hotel.

  • Single
    8.2

    Staff and location are excellent. Subwaystations are very close and Akasaka with all the nice restaurants and bars is just 5 minutes walking away.

    Hotel is bit of old glory, needs a make over. Internet is free in lobby, should be free in room as well.

  • Single
    6.6

    Very nice and relaxing japanese Garden, Very nice and polite stuff

    very high price for Breakfast, Breakfast not included in the high Room Rate

  • Single
    10.0

    Clean, comfortable, spacious rooms for Japan, courteous staff, great value, great restaurants and very conveniently located to the Marunoichi subway which gets you to everywhere in Tokyo. The Ginza is 10 minutes away as well as Shinjuku for shopping. It's also very close to Government offices including all the Embassy's.

  • Group of friends
    8.8

    Staff efficiency and services available

    Difficulty finding our way around. This hotel is far too large for our comfort.

  • Couple
    7.4

    The back entrance/exit was a few meters away from the Tokyo subway station. The hotel was very clean and the staff were very courteous and polite, service was excellent. The bathroom was twice the size of normal Japan bathrooms which were really small.

    Since the hotel was rated 5-star here in Booked.net, we were expecting something fancy. Exactly what was lacking, I cannot say but the overall experience fell short of our expectations. We booked a standard double/twin "garden tower" room and we got semi-double. We wanted to transfer to a twin to get a slightly larger bed but the hotel was fully booked. We got a corner room, which was nice but it didn't compensate for what we felt was lacking. We stayed in 4 hotels in our trip to Japan, and in comparison to other hotels, the difference was the corner room with the city view, a bigger room and a larger bathroom as compared to other hotels. Restaurants were very expensive. Cheapest breakfast was the Y2,200 continental breakfast (all bread), which was not wortih it. We ended up having Western breakfast (with rice, bacon, congee, cereal) was at Y2800, which was better but still not worth it. Staff rendered excellent service. I believe the problem was in classifying this hotel as 5-star, which I believe it isn't. It's nice but not 5-star in my opinion.

  • Older travelers
    10.0

    A very impressive hotel with a fine array of dining options

  • Family with children
    7.0

    Got a fair price through Booked.net. Near a subway hub.

    Room was old, not what I would expect from a five star hotel. Should probably drop the word "New" from the name. Charged for Internet access.

  • Group of friends
    9.2

    * The city views * The hotel robes/kimono (which we decided to purchase from the hotel store downstairs- however, may I suggest an in room catalogue so that guests are aware that these items are available for purchase) * Large bathroom

    * Wifi internet access for multiple computers in our room was difficult. My friend and I both had laptops, and paid for internet access. However the facilities in the room for internet access were such that it was only possible for one laptop to connect. We spent a lot of time on the telephone with IT support to enable us to gain internet access on the second laptop.

  • Single
    9.6

    The garden of the hotel is quite unique and a pleasure to watch and walk through. The Hotel staff is very professional and patient. Very comfortable and efficient design of the room.

    The most noisy toilet, when refilling, that I can remember to have experienced in Japan.

  • Family with children
    5.8

    We chose it as a luxury splurge for the last night of our holiday in Japan. The room was a deluxe triple, and quite spacious for Japanese standards, with a separate sitting room.

    We were very disappointed that the room was not ready at 2pm, the official check-in time, and had to wait another 1.5 hours. My complaints to the front desk staff were ignored. We found one staff member to be quite disinterested in our enquiries at the bell desk, but the next day, another was quite helpful. Many of the reasonably-priced eateries on the lower level were closed, and due to the hotel's island-like location, it was a hassle to cross the very busy road around the hotel to find anywhere else to eat, so we ended up paying a premium for an ordinary basic Japanese meal. We wouldn't stay here again, because for the price of the room, the hotel doesn't offer good service, is big and sprawling, with little atmosphere.

  • Couple
    9.6

    The staff were incredibly friendly and helpful and the hotel itself is extremely impressive. Our room in 'The Main' was beautiful and every detail was so well thought out, it made our honeymoon stop over really special. Thank you!

  • Group of friends
    7.4

    Hotel staff was very attentive and the food of restaurants was great (quite expensive, but great...)

    Some decoration/design are kind of old - actually it is not a complaint, but they should update something like walls, floor, etc...

  • Couple
    8.8

    Staff very helpful. Lovely views of Tokyo.

    Hotel very big and food very expensive.

How to reach hotel

hotel New Otani Hotel - Tokyo Tokyo location
Show big map »

Hotel Address:

4-1 Kioi-Cho, Tokyo, Japan, 102-8578

Get directions
City Center
  • Tokyo
    2.5 mi
Airports
Train Stations
  • Yotsuya Station
    2300 ft
  • Iidabashi Station
    1.6 mi
Underground stations
  • Akasaka Mitsuke Station
    1700 ft
  • Hanzomon Station
    3000 ft
Restaurants
  • Garden Lounge
    200 ft
  • View & Dining The Sky
    200 ft
Parks
  • New Otani Art Museum
    400 ft
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of floors:
    17
  • Number of rooms:
    1479

Hotel Awards

JapaneseHOTEL AWARDSRecommendedTokyoNew Otani

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Japan

Use Badge